Orders are despatched from Glebe Farm as soon as possible after receipt of orders on a pre-arranged date to suit you. Normal lead times are 4-10 days, but may be longer at our busiest times (November, February and March). Orders are sent with our contract carrier (APC) on a next day service and are delivered on weekdays (Tuesday-Friday). Deliveries do not have to be signed for, but please let us know where packages can be left if you are out when the delivery arrives. For delivery to all UK mainland destinations (excluding larger ‘instant’ hedge plants and special items) the charge for this service is £12.95 per order, regardless of volume or quantity, but subject to a minimum order value of £25 + delivery cost. Saturday and timed deliveries can be arranged at extra cost. If delivery is required to any other offshore destinations* please contact us for a quote. NB We are currently unable to deliver to Northern Ireland or EU destinations.
Please notify us within 24 hours if your order has not been received on your expected delivery date. We will advise you if your order cannot be sent because of adverse weather conditions or circumstances beyond our control.
Local customers are welcome to come and collect pre-booked orders, by prior arrangement. All plants are lifted, graded and packed to order, so please give us at least 2 days notice if you intend to collect. We do not normally have bare root plants available to collect on a ‘cash and carry’ basis. Minimum order value £10. Office hours: Mon-Fri 9.00 – 5.00, Sat 9.00 – Midday (closed on Sundays)
*Offshore postcodes: GY (all), HS (all), IM (all), JE (all), ZE (all), IV41-51, IV55-56, KA27-28, KW15-18, PA41-49, PA60-78, PH41-44, PO30-41, TR21-25. Deliveries to these postcodes are made on a 2-5 day transit service by ferry/road. Please ask for a quote and details.